Craig Roberts

I always envisioned living as a world traveler. I was always focused on learning more about the world and ultimately traveled abroad for my studies. I spent a year in the former Soviet Union (Kiev, Ukraine) and returned to graduate with a degree in Russian Studies at the University of Oregon.

Much of the work I do addresses needs outside of the domestic market, so I now find myself traveling outside of the United States several times a year, sometimes even spending months at a time in a foreign location.

Milliman makes a conscientious effort to prevent employee burnout.

While at times the workload can be substantial, we also have opportunities to telecommute and adjust work schedules such that one does not feel overextended. When I’m not at work, I rollerblade, play volleyball, and travel. I also hold a private helicopter pilot license.

I assist our clients in measuring value, meeting regulatory reporting requirements, and analyzing risk on various life and annuity products. I also help our clients to develop the tools, train the staff, and prepare management to carry on this analysis going forward as needed.

My office is staffed by a group of professionals with diverse and complementary skill sets. We will often shift roles and even our management structure in order to optimize our talents. Flexibility is a key attribute of this group. There’s a sense of openness and informality here. Everyone bounces ideas off each other and no one feels overly pressured to operate alone. We all stand ready to assist each other when times are busy.

The value of our work is most apparent in a crisis, so it’s pretty highly valued these days.

It’s generally only in difficult economic times that risk management is rewarded. We have established practical ways to help our clients understand and hedge tail risk.

Earning the trust and respect of clients is immensely satisfying.

It’s great to work with a variety of people during the course of a project, and it’s even better when you hear back from them down the road asking for something new. Rather than simply offer up a final report, I always seek to include the client in the process. This results in a gain in knowledge and understanding for both the client and the consultant.

Milliman’s corporate structure inspires a genuine sense of entrepreneurship.

While there is no “safety net” for any particular practice, there is also no limit to the opportunities one has in developing his or her business ideas.

I’m currently involved with several American Academy of Actuaries working groups developing results for the principle-based reserves and capital that will ultimately be used to direct industrywide decisions. I never thought I’d have a hand in laying this groundwork.

I never realized the extent of Milliman’s influence in the insurance industry.

Many people in the company have lead roles in directing research and leading committees, and I often see one or more Milliman consultants contributing to an industry report or study.

Advice for a new employee.  

Explore the tools available, ask questions, and take ownership of your own training. Try to find something useful you can do as soon as possible since learning is an on-the-job activity.

Milliman offers a wide range of expertise and opportunities suiting every actuarial interest. Everyone is ultimately allowed to look for business opportunities, and we’re interested in people who are willing to forge their own paths to success. Along that path, you will find support and encouragement from others in this company.