Job Opening Details

Benefit Service Representative

Employee Benefits

Seattle, WA



Job description

The Benefit Service Representative is responsible for telephone communication with plan participants in our inbound call center regarding a variety of employee benefits.

In addition, the Benefit Service Representative has the opportunity to:

  • Learn benefit plan provisions and apply that knowledge during customer service delivery.
  • Assist in the calculation of pension benefits for participants.
  • Make updates to employee benefit databases.
  • Assist in production of reports related to employee benefit administration services.

Job responsibilities

  • Receive approximately 30+ plan participant calls per day.
  • Prepare written communications to plan participants.
  • Update participant data in employee benefit databases.
  • Assist in the preparation and maintenance of departmental procedures.
  • Process incoming/outgoing paperwork for plan participants.
  • Keep client and participant data secure and confidential.


  • Inbound call center experience
  • Familiarity with Microsoft Office applications, especially Word and Excel
  • Basic math skills
  • Flexibility to work occasional overtime.

Preferred attributes

  • English/Spanish bilingual
  • 1+ years of customer service experience, preferably in a benefits related area
  • Desire to deliver exemplary service in a team-oriented call center environment.


Milliman, Inc. is an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, sex, religion, national origin, age, protected veteran status, disability status, or any other characteristic protected by law.

We recruit, hire, train, and promote without regard to race, color, religion, national origin, ancestry, sex, age, marital status, familial status, sexual orientation, disability, veteran status, or any other consideration prohibited by law. Should you have a disability that requires assistance and/or reasonable accommodation with the job application process, please contact the HR department.