Janet has been pivotal in employee benefits consulting projects, excelling in account and client relationship management, as well as leading industry benchmarking and RFP reviews. She played a crucial role in establishing and managing the daily operations of the defined contribution and recordkeeping group. Her responsibilities spanned all aspects of workflow management, ensuring the timely and accurate delivery of products and services to both plan participants and sponsors. Janet set and upheld practice standards, leading her team to maintain these standards in all tasks. With extensive experience in plan administration, she was a key driver in shaping service models through systems and technology. Janet established many of the practice standards and quality control procedures that underpin the excellence of Milliman's client services.