Kathy Renfro
Kathy Renfro is a senior DB client relations manager for the Milliman Employee Benefits Administration and Consulting Practice where she oversees the daily tasks of her team. In addition, she is responsible for client escalations, project management, and mentoring her team members. She joined the firm in 2005.
Experience
Kathy has worked in the defined benefit field since 2005, and her experience includes defined benefit pension administration for qualified and nonqualified plans, plus church and governmental plans. She has led multiple successful lump sum windows and supported several annuity purchases, in addition to managing the daily administrative needs of her clients. Her focus is to provide the participant and the client a high-quality product, expertly responding to highly sensitive inquiries. She builds solid relationships with her client contacts to better understand and anticipate their needs.
Prior to joining Milliman, Kathy worked in the financial services industry and a nonprofit agency.
- BS, Business and Human Relations, Amberton University (formerly Abilene Christian College)