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PBM Best Practices Series: Performance guarantees

ByGreg Callahan, and Angela Reed
6 November 2020

Performance guarantees (PGs) are an important component of a contract between plan sponsor and pharmacy benefit manager (PBM). PBM processes are complex and responsibilities are performed across multiple departments. This paper explores PG best practices plan sponsors can leverage to hold their PBMs accountable for operational performance.


About the Author(s)

Greg Callahan

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